At Vapeport31.com, trust is the cornerstone of our business. Unlike many online stores where you might never know who is behind the operation or where they are based, we are proud to be a physical specialty vape store located in Ontario, Canada. Licensed and registered as a Canadian corporation, our reputation is built on honesty, accountability, and over three years of experience in the vape industry.
Our commitment to ethical business practices ensures we follow all regulations and uphold the highest standards. We take pride in our good name, built through years of reliable service and satisfied customers. Whether you shop online or visit us in-store, you can trust that we stand fully behind our products and services.
When you choose Vapeport31, you’re choosing a business that values transparency, integrity, and your satisfaction. Trust us to deliver a superior experience—because that’s what honest business is all about.

At Vapeport31, we take several steps to guarantee competitive pricing and help you save on your vaping needs:
Volume Purchasing: By sourcing in bulk from our trusted suppliers, we secure competitive pricing, which we pass on to you.
Low Margins with High Rewards: We operate with low margins to minimize your spending. Additionally, we offer generous reward points, which can be redeemed on future purchases of vape products or other daily essentials. This ensures value while discouraging overspending on vaping.
Fast and Reliable Shipping: Partnering with trusted shipping carriers, we ensure quick delivery times, including next-day delivery options in many cases.
Insured Shipments: Every order is insured for up to $100 CAD to protect against damage, loss, or other unforeseen issues during transit.
Our goal is to provide you with not only affordable prices but also exceptional value and service.

If your order is lost during delivery, we’ve got you covered. Here’s what you need to do:
Check the Delivery Status:
Verify the tracking information provided with your order to ensure the package isn’t delayed or waiting for pickup at a local post office.
Wait the Required Time:
Canada Post typically considers a package lost if it hasn’t been delivered within 10 business days for regular shipping or 5 business days for express services beyond the expected delivery date. Please allow this time for delays to resolve.
Contact Us:
If the package is confirmed lost or delayed beyond the waiting period, reach out to us directly. We will assist you in filing a claim with Canada Post and ensure your issue is resolved promptly.
File a Claim (If Necessary):
For insured packages (up to $100 CAD), we will work with Canada Post to process a claim for compensation. This ensures that you’re not financially impacted by the loss.
Replacement or Refund:
Once the claim is validated, we’ll arrange for a replacement or refund based on your preference.
We’re here to ensure your shopping experience remains worry-free. Rest assured, we’ll handle the situation and keep you informed throughout the process.

If your order arrives damaged, we’re here to help. Follow these steps to resolve the issue:
Inspect the Package:
When the package arrives, check it for visible signs of damage. Take photos of the packaging and the damaged items as evidence.
Report the Damage Promptly:
Canada Post requires that damage claims be reported within 90 calendar days of the shipping date. However, it’s best to notify us as soon as possible to expedite the resolution.
Contact Us Directly:
Reach out to us immediately with the following details:
Your order number
Photos of the damaged item(s) and packaging
A description of the damage
Claim Processing:
We’ll assist you in filing a damage claim with Canada Post. Packages insured up to $100 CAD will qualify for compensation.
Replacement or Refund:
Once the claim is validated, we’ll offer a replacement product or a refund, depending on your preference.
By taking these steps, we ensure your issue is resolved quickly and to your satisfaction.

If your parcel is not picked up after delivery, Canada Post has specific rules in place to manage unclaimed packages:
Delivery Notice:
If no one is available to receive the package, Canada Post will leave a delivery notice card indicating where and when you can pick up your parcel.
Pickup Deadline:
You have 15 calendar days (or 7 calendar days for items sent by Priority service) from the date the delivery notice is issued to pick up your package from the designated post office.
Return to Sender:
If the parcel is not collected within the specified timeframe, it will be marked as “unclaimed” and returned to the sender (Vapeport31).
What Happens Next?
Once the parcel is returned to us, we will contact you to discuss reshipping options. Please note that additional shipping fees may apply for resending the parcel.
To avoid delays or extra costs, we recommend picking up your parcel as soon as you receive the delivery notice. If you’re unable to collect it, feel free to contact us for assistance.

If your package cannot be delivered due to an incorrect or incomplete address, Canada Post follows specific procedures to handle the situation:
Delivery Attempt:
Canada Post will attempt to deliver the package to the provided address. If the address is invalid or incomplete, the delivery may fail.
Return to Sender:
If the package cannot be delivered, it will typically be returned to the sender (Vapeport31). This process may take additional time and incur return shipping costs.
Notification to the Customer:
Once we receive the returned parcel, we will notify you and confirm the correct address for reshipping. Please note that additional shipping fees may apply to resend the package.
Preventing Address Errors:
To avoid delays or extra costs, please double-check your address during checkout. Ensure it includes accurate details, such as apartment/unit numbers, postal codes, and street names.
We’re here to help resolve any issues promptly. If you notice an error in your address after placing an order, contact us immediately so we can update it before shipping.

If you choose to reject a parcel upon delivery, Canada Post follows a specific process:
Rejection at Delivery:
If you refuse the package during the delivery attempt, Canada Post will return the parcel to the sender (Vapeport31).
Return to Sender:
Once rejected, the parcel will be marked as “Refused” and sent back to us. Please note that this process can take several days to complete, and return shipping fees may apply.
Notification and Reshipping:
After we receive the returned parcel, we will contact you to confirm the reason for rejection and discuss next steps. If you still wish to receive the package, we can reship it to you, though additional shipping charges may apply.
Refunds or Exchanges:
Depending on the situation, we may offer a refund or exchange if the rejection was due to an error on our part or if the goods are ineligible for reshipping.
To avoid delays and extra fees, please ensure you accept the delivery or let us know if there’s an issue with the package beforehand.

If you receive a defective product after it has been opened and used, we will work with you to resolve the issue. Here’s the typical process:
Contact Us Immediately:
If you notice a defect after using the product, please contact us as soon as possible. Provide details about the issue, including photos or a description of the defect, to help us understand the problem.
Review of Warranty and Return Policy:
Many products, especially electronics or vape devices, come with manufacturer warranties. We will check if the item falls under warranty and whether it qualifies for a return, replacement, or repair.
If the product is defective and falls under our return policy (even after use), we will guide you through the return or exchange process.
Assessment of the Defect:
We will assess whether the defect is covered by the manufacturer’s warranty or if the item was used in an improper way. Keep in mind that regular wear and tear or misuse may not be eligible for returns.
Replacement or Refund:
If the product is found to be defective and eligible for replacement or refund, we will proceed accordingly. We may offer a replacement item, repair, or refund based on your preference and the nature of the defect.
Canada Post Guidelines:
While Canada Post is not responsible for defects in products, they are involved in the shipping process. If damage occurred during transit (i.e., the product was defective upon arrival), we can file a claim through Canada Post if the item was insured.
Please note that our goal is to ensure your satisfaction, and we handle each case on an individual basis to find the best solution.

If you’ve moved and the delivery address is no longer accessible, here’s what happens according to Canada Post rules:
Return to Sender:
If Canada Post cannot reach the delivery address, the package will be marked as undeliverable and returned to the sender (Vapeport31).
Notify Us:
Once the parcel is returned to us, we will notify you. To avoid additional delays, please update your address with us as soon as possible.
Reshipping or Refund:
After receiving the returned parcel, we can either reship it to your new address (additional shipping fees may apply) or issue a refund, depending on your preference and our store’s return policy.
To avoid these issues, it’s important to update your address with us before placing your order if you’ve recently moved.

If you need to return an item, follow these easy steps:
Check Our Return Policy:
Review our return policy to ensure the item is eligible for return. Most items can be returned within a certain time frame, but some restrictions may apply (e.g., unopened, unused, or damaged items).
Contact Us:
Reach out to our customer service team as soon as possible to initiate the return process. Please provide your order number, the reason for the return, and any relevant details about the item.
Get Return Authorization:
We’ll provide you with a return authorization and instructions on how to send the item back. Some products may require special handling or packaging, so we will guide you through that.
Prepare the Item for Return:
Ensure the item is in its original condition and packaging (if possible). Include any accessories, manuals, or additional components that came with the product.
Ship the Item Back:
Use a trackable shipping method when returning the item to ensure it reaches us safely. You’ll be responsible for return shipping costs unless the return is due to an error on our part.
Refund or Exchange:
Once we receive the returned item and verify its condition, we will process a refund or exchange according to your preference and our return policy.

When we deliver your order, we are required to verify your age to ensure that you meet the minimum legal age requirement for vaping in your region. Here’s what will happen if the age requirement is not met:
ID Verification:
Upon delivery, we will ask you to present a valid government-issued ID to confirm that you are of legal age to purchase and use vaping products.
Underage or False Claims:
If you are unable to provide valid ID proving that you meet the legal age requirement, or if you have made a false age claim, we will be unable to complete the delivery. The package will be returned to us.
Return and Refund:
If the order is returned due to age verification issues, we will refund your payment minus any applicable shipping fees.
Legal Compliance:
We take age verification seriously to comply with local laws and ensure responsible vaping. Ensuring legal age verification helps protect both our business and our customers.

If you would like to insure your order for a higher value, here’s what you need to do:
Determine the Insurance Coverage Needed:
Our standard shipping includes $100 CAD insurance. For higher-value orders, you can purchase additional coverage.
The cost for insurance is $2.50 CAD for every additional $100 above the initial $100 of coverage.
Request Insurance:
When placing your order, simply let us know if you would like to insure your package for an amount higher than $100. Based on the value of your items, we will calculate the additional cost.
Calculate the Total Insurance Fee:
For example, if your order is valued at $300 CAD, you would receive $100 of coverage included, and for the remaining $200, the cost of insurance would be $5 CAD ($2.50 per additional $100).
We’ll Add the Insurance to Your Order:
Once you’ve confirmed the desired insurance coverage, we’ll add the appropriate fee to your order, and your package will be fully insured for the full value of your purchase.
Enjoy Peace of Mind:
With the added insurance, you can have peace of mind knowing that your high-value order is protected during transit.

Question 1: How do I get my tracking number?
Answer:
Once your order is shipped, a tracking number will be generated by our system and sent to you automatically via email.
Look for an email from us with the subject line: “Your Order Has Shipped!”
The tracking number will also appear in your order details on our website. Simply log in to your account and go to My Orders to view the tracking number and shipping status.

Question 2: Where can I track my order?
Answer:
You can track your order in two ways:
Via the Tracking Link in Your Email:
Click the tracking link provided in your shipping confirmation email. This will take you directly to the Canada Post tracking page for your order.
Using the Canada Post Website:
Visit the Canada Post tracking page.
Enter the tracking number provided in your email to view your package’s status.

Question 3: What information will I see when I track my order?
Answer:
When you track your order, you’ll see:
The current location of your package.
A timeline of shipping events (e.g., when your package was picked up, processed, and delivered).
An estimated delivery date.

Question 4: Do I need to create an account on the Canada Post website?
Answer:
No, you don’t need to create an account. Simply use the tracking number provided in your email or order details to check your package’s status on the Canada Post website.

Question 5: Can I receive delivery updates?
Answer:
Yes! Once you track your package on the Canada Post website, you can sign up for email or SMS notifications for real-time updates.

Our reward program is designed to help you save on vape purchases through our website while encouraging mindful spending. This program is not intended to promote overconsumption of vaping products. Instead, we encourage you to use the savings to support other areas of your life.
Key Rules
1. Non-Cash Redeemable:
Reward points cannot be redeemed for cash.
Points can be used to reduce the total cost of your next order or to purchase specific redeemable items available on our site.
2. Save on Shipping and More:
Reward points are typically sufficient to offset shipping fees.
Additional savings may apply based on the specifics of your order.
3. No Double Rewards on Redeemed Points:
Orders paid for using redeemed points will not earn additional reward points.
4. Minimum Redemption Threshold:
The minimum number of points you can redeem in a single transaction is 50 points.
Redemption is only available when your account balance has reached 600 points or more

Included Coverage:
Most Canada Post shipping services automatically include liability coverage for loss or damage.
Optional Additional Coverage:
You can purchase additional coverage for high-value items at a price of $2.5 per extra $100
The maximum coverage limit varies by service (e.g., $5,000 for some services).
Eligible Items:
Coverage applies to items that comply with Canada Post’s terms of service
Services That Include Coverage:
Priority™: Includes coverage up to $100, with options to increase.
Xpresspost™: Includes coverage up to $100.
Expedited Parcel™: Includes coverage up to $100.
Exclusions:
Liability coverage does not apply if:
The item was not packaged adequately.
The damage or loss occurred due to external circumstances (e.g., natural disasters).
The item is prohibited or restricted by Canada Post.

Filing a Claim
If an item is lost or damaged, you can file a claim to request compensation:
Time Limit for Filing:
Claims must typically be submitted within 90 days of the shipping date.
Required Documents:
Proof of value (e.g., receipt or invoice).
Proof of shipment (e.g., tracking number).
Description of the damage or loss.
Claim Submission:
Claims can be submitted through Canada Post’s online claims portal.