Shipping policy

Shipping Policy

Tracking & Insurance

  • Tracking numbers will be sent by Canada Post once scanned at their sorting facility, typically in the evening.
  • Canada Post includes basic insurance of up to $100. For additional coverage, purchase ROUTE insurance.

Shipping Methods

  • Canada Post: We use Expedited and Xpresspost shipping with a flat-rate system to save you money.
    • Expedited: Free for orders over $95 before tax; $10 flat rate for $10-$95 orders.
    • Xpresspost: Upgrade available at checkout for an additional cost.
  • GTA Same-Day Delivery: Available for eligible orders. Check availability at checkout.

Shipping Times

  • Expedited: 1-6 business days, depending on location.
  • Xpress post:  Typically faster than Expedited.
  • Lithium-ion batteries: Shipped via Expedited only due to shipping restrictions.

Order Deadlines

  • Orders placed before 12:00 PM EST (preferably 6:00 AM during high demand) usually ship the same day. Orders after 2:00 PM ship the next business day.

Damaged or Missing Products

  • Claims for missing or damaged products must be made within 48 hours of delivery.
  • For lost packages, contact us before initiating a Canada Post investigation.

Special Notes

  • Packages returned due to incomplete addresses will incur return shipping fees deducted from your refund.
  • ID and signature are required for delivery. Failure to provide these will result in the package being returned, with fees passed to the customer.
  • Glass items are shipped at your own risk unless additional insurance is purchased.

Remote Locations

  • Canada Post may charge extra for remote locations, and delivery times may be longer.

Oversized Orders

  • Bulky or heavy orders may require additional shipping charges. Quotes will be provided if necessary.

Store Pickup

  • Select “Interac Email Money Transfer” and specify your preferred store location in the order comments. Orders placed by 9:00 AM Wednesday will be ready for pickup by 5:00 PM Thursday.

Restocking Fee

  • A 15% restocking fee plus shipping applies to unclaimed orders returned to us. Underage orders will not receive refunds and will also incur this fee.

For questions or alternate shipping options, contact us at [email protected]. Thank you for choosing us!